Customer Service Representative

Interested in working at dynamic international company in ? Cekindo is looking to hire a Customer Service Representative

Urgent Notice | PT Cekindo Business International has detected ongoing fraudulent activities that are using the Cekindo brand name to solicit money from job seekers. Please note that Cekindo does not engage in monetary transactions or reimbursements as part of our recruitment process.

  • Full Time
  • No. of Vacancy: 1
  • 1-2

Role and Responsibilities

  • Handle all incoming call
  • Handle customer complaints via phone, email, mail or social media
  • Identify and assess customers’ needs to achieve satisfaction
  • Keep records of customer interactions, process customer accounts and file documents
  • Build sustainable relationships and trust with customer account through open and interactive communication
  • Assist administrative operational needs
  • Preparing daily report of customers complaints and follow up
  • Responsible for daily of secretarial job
  • Meeting rooms arrangement
  • Report monthly activity to Sales Manager

Qualifications and Education Requirements

  • Min 25 years old
  • Min education is Diploma from university, preferable from Secretary, Business, Marketing major
  • Excellent in English skills in verbal and written
  • Able to operate Microsoft Office
  • Creative and pro-active
  • Able to work independent and In a team as well

Job Information