Cekindo Business International is now InCorp Indonesia. Learn more.
InCorp offers a comprehensive range of solutions to ease the company registration process and help you create a viable roadmap for your business.
Get assistance from experts with a decade of experience in assisting international business owners expanding into Indonesia.
Avoid any bureaucratic complexity when closing your company by engaging with our experienced legal advisors.
What type of legal entities should you choose to register a company in Indonesia? We can assist you in choosing which is the best one to grow your business.
To help businesses survive during this unfortunate time, InCorp provides corporate recovery in Indonesia and insolvency services.
Granting an environmental permit in Indonesia needs an Environmental Impact Analysis (AMDAL) in advance.
Obtaining property & land ownership in Indonesia offers some challenges for foreigners. However, buying property in Indonesia is attainable with specific resources and documents.
Recent regulatory changes have a knock-on effect on Indonesia's Merger & Acquisition landscape. Check on how we can navigate you through your M&A in Indonesia.
InCorp provides Virtual Office services Indonesia in various locations: Jakarta, Bali, Semarang, Surabaya, and Batam.
Business process outsourcing in Indonesia is a viable option to streamline bureaucratic complexities that hurdle your business expansion objectives.
InCorp offers a complete range of accounting service Indonesia, from tax reporting to auditing.
With professional financial audit services from InCorp, you can ensure all accounting activities are accurately recorded and compliant with Indonesian regulations.
Using an Employer of Record service to set your roots in Indonesia opens the doors to new opportunities in the country.
Financial and Operational Resilience services from InCorp are developed to support businesses and help them survive during this difficult time.
Payroll services in Indonesia are a practical solution to avoid unnecessary complexities while you focus on growing your business.
Using a recruitment agency in Indonesia will help you hire the best candidates for your company, saving you time and money.
Tax consulting in Indonesia are the shortcuts to fulfill the administrative obligations with high accuracy and in a timely manner.
The Indonesian government promotes tax holidays as one of the fiscal incentives to attract major foreign direct investment in Indonesia.
Operating businesses in Indonesia, entrepreneurs must comply with the regulations accordingly, especially concerning taxes.
Immigration in Indonesia is one of the strictest and most complex processes due to its ever-changing regulations. InCorp provides a seamless experience in obtaining your stay and work permits.
Avoid any hassles by engaging with an experienced visa agent in Indonesia.
A dependent visa Indonesia is a document that allows foreigners to bring their family while settling down in the country.
Investor KITAS Indonesia is a stay permit that offers many benefits to investors that invest in the country.
Overseas Visas are required for Indonesians who are planning to stay abroad for an extended period of time.
KITAP is a permanent stay visa for foreigners who have intentions to stay in Indonesia.
Foreign retirees often find their plans stuck due to the complex visa application process. InCorp helps expedite the process.
Obtaining a social visa is daunting if you are not familiar with the country’s complex bureaucratic processes. Consult with us for a seamless Indonesian visa application experience.
Foreigners married to an Indonesian citizen are eligible for a spouse-sponsored KITAS.
Learn how to obtain an Indonesian tourist visa seamlessly and securely, directly from a trusted visa and travel agent.
Get assistance from a trusted visa agent in Indonesia to make your traveling plan to Indonesia even more convenient.
Expedite your Indonesian work permit application process by engaging with a trusted visa agent.
All imported goods must obtain permission granted by specific governing bodies prior to entering the local market.
Learn more about the cosmetic product registration services in Indonesia.
Learn more about exporting goods to Indonesia.
Learn more about the food & beverage product registration services in Indonesia
Learn how to go through halal certification in Indonesia directly from experts successfully.
Learn more about the health supplement product registration services in Indonesia.
Learn more about the household product registration services in Indonesia.
Learn more about importing goods from Indonesia
An Importer of Record in Indonesia is a legal service that enables companies to import products into Indonesia, through an import partner.
Learn more about the medical device registration services in Indonesia.
Register a trademark is necessary to avoid legal issues in the future. InCorp can help you with Trademark Registration services in Indonesia.
Compliance is one of the most challenging parts of business overseas, especially in a country packed with complex bureaucratic processes such as Indonesia.
Updating business documents to align with your company’s growth can be a hassle.
Due Diligence services are needed to assess the credibility of the company or partner you wish to work with or acquire in Indonesia
From Company Regulations to Employment Agreement Drafting, Employment law services from InCorp will help you to compliance with employment policy in Indonesia.
InCorp’s legal consultation services in Indonesia are crafted to help your business settle and fully comply with the latest regulations.
Organizations must continuously evolve and transform to remain competitive and relevant in today’s global environment ...
Companies face many opportunities and challenges as a result of a changing market and regulatory landscape ...
Adopting Environmental, Social, and Corporate Governance (ESG) practices can improve your company’s value ...
Risk Management services from InCorp Indonesia can assist companies in building confidence when making future business decisions ...
Transfer Pricing in Indonesia occurs when a company performs an internal transaction within the same business group or its subsidiaries
InCorp's transfer pricing advisory services in Indonesia are marked by the objective to support our clients' business needs.
Our transfer pricing services provide you with a hassle-free experience while still complying with the legal aspects of transfer pricing in Indonesia.
As the market-entry consulting firm in Indonesia, InCorp provides a wide range of customized solutions to ease the business incorporation process.
Both natural and legal persons are entitled to open a bank account in Indonesia. Find out how to open a bank account in Indonesia, here.
InCorp can help you find a trusted Buying Agent Indonesia for product sourcing in Indonesia. Contact us now for a free consultation.
InCorp can help foreigners to get the driving license in Indonesia, whether SIM A or SIM C. Check out the requirements and the procedure, here.
IMEI Registration in Indonesia is necessary to ensure telecommunication devices from abroad can function properly in Indonesia.
With offices in Jakarta, Bali, Semarang, SUrabaya, and Batam, InCorp is ready to assist you as a local partner and distributor in Indonesia.
InCorp can help you to select the trusted local partners to import and distribute your products in Indonesia.
Improve your business by knowing the market conditions in Indonesia through market research services in Indonesia.
InCorp can help you gain information about your competitor's product through mystery shopping.
The Financial Services Authority OJK (Otoritas Jasa Keuangan) recently made effective Regulation No. 18/POJK.07/2018 (POJK 18/2018) on March 10, 2019, in order to improve the process of complaint handling and consumer protection in the industry of finance in Indonesia. Details are set out under this regulation with focus on the customer, instead of just on the needs of the business.
In accordance with Regulation POJK 18/2018, all financial service providers (PUJK) in Indonesia must have their consumer complaint service established and operated. PUJKs are those operated under the Sharia or conventional system, including people’s credit banks, general banks, investment managers, securities brokers, insurance companies, pension funds, leasing organisations, pawn shops, reinsurance firms, fintech companies, and guarantee fund institutions.
The consumer complaint service is free of charge and is implemented to handle and resolve consumer complaints for PUJKs. PUJKs are required to have a dedicated and trained employees to handle complaints and must have a written complaint handling procedure. Administration penalty will apply if PUJK fails to handle complaints appropriately.
In this article, Cekindo will show you the three critical steps for customer complaint handling process under Regulation POJK 18/2018. They are receiving complaints, handling complaints and resolving complaints.
Complaints from clients must be recorded in writing or verbally. Furthermore, PUJKs is obliged to give detailed explanation to clients regarding the requirements and process of a complaint filing when admitting the complaint. Furthermore, the complaint procedure summary must be published on the PUJK’s official websites.
Once the complaint is received, PUJKs is required to go deeper to analyse the case by examining all relevant documents for their accuracy and completion. For incomplete documents, clients have 20 days from PUJKs to submit all required documents. If clients fail to submit the complete documents within the 20-day timeframe, an extra 10 days may be given depending on the PUJKs. Upon the receipt of all documents, clients will get a receipt from PUJKs for the submission.
PUJKs must process, investigate, analyse and resolve customer complaints within a certain time period. Verbal complaints have a maximum of 5-working day timeframe to be resolved; and written complaints must be resolved within 20 working days. In certain conditions, an extension of another 20 working days may be allowed, depending on the complaint’s complexity.
A complaint handling process may be stopped if it meets one of the following conditions:
PUJKs can resolve customer complaints with either of the following approaches:
For any resolutions provided by the PUJK, clients have the right to decline the offered resolution or settlement if they are not satisfied. When this happens, a dispute can be opened through the Court of justice or other dispute settlements permitted under Indonesia Law.
Cekindo is a professional business consulting firm in Indonesia forging global partnerships with businesses of all sizes. We are here to consult and assist our clients to navigate the Indonesian business world with exceptional results.
With a team full of talented and experienced people, we are the go-to resources for you to set up a business in the financial services industry. Enjoy a seamless business experience in finance in Indonesia. Consult with Cekindo now by filling in the form below. You are also welcome to visit one of our offices in Jakarta, Bali or Semarang.
Edy Tarlesno holds various certifications and a respectable degree to be an expert on internal and external legal compliance in Indonesia. His experience starts from bankruptcy and insolvency, leading to a prominent social foundation consultancy in Indonesia.