This Policy explains as follows :
1.1 Personal Data means any information which relates to Client (or in the case of a third party as explicitly authorized by such third party) and which was collected or provided to Recipient with explicit consent in electronic and. or hardcopy format, for any of the purposes stated in clause 2.2. below (‘’Purposes’’).
(a) Personal data may include but is not limited to Client’s name, gender, id number, religion, tax number, contact details, health datas, biometric data, genetic data, sexual orientation, political view, criminal records, child’s data, financial and banking account details, occupation, citizenship, information in audio and/or video format (including voice, video recording, closed-circuit television (CCTV) or security recording), images (including photographs) and location tracking/global positioning system (GPS) information and any informations combined for personal identification according to the law.
(b) Recipient, whether directly or through authorized agents and representatives, collects Client’s Personal Data whether directly from Client or indirectly from third parties such as Recipient’s authorised agents, dealers or representatives, Client’s legal representatives, agents, credit reference agencies and/or Client’s employer whether directly or through Client’s legal representatives, agents and/or employers provide Client’s Personal Data to Recipient in any manner in connection with any transaction, arrangements and/or enquiries made with Recipient including completed enquiry sent by Client, booking and/or registration forms via various means, including online and physical hardcopies at public venues or in any of Recipient’s premises.
1.2. Legality of Personal Data requested by Recipient to Client in relevant forms and documents is based on Law is obligatory to be provided by Client unless stated otherwise, based on applicable law such as Law of the Republic of Indonesia Number 11 Year 2008 concerning Electronic Information and Transaction, Law of the Republic of Indonesia Number 19 Year 2016 concerning Amendment of Law of the Republic of Indonesia Number 11 Year 2008 concerning Electronic Information and Transaction, Law of the Republic of Indonesia Number 27 Year 2022 concerning Protection of Personal Data and relevant regulations applicable in Republic of Indonesia.
2.1 Client’s Personal Data is collected and further processed by Recipient as required or permitted by law in order to underlie Client’s requested commercial transaction, including but not limited to the following :
(a) to assess and process Client’s request for Recipient’s products and services;
(b) to establish Client’s identity, background, basis of legal interest, purpose of request and usage of Personal Data and accountability;
(c) to facilitate Client’s participation in, and Recipient’s administration of, any events including contests, promotions or campaigns;
(d) to administer and communicate with Client in relation to Recipient’s products, services and/or events;
(e) to process any payments related to Recipient’s products and services requested by Client;
(f) to conduct credit reference checks and establish Client’s credit worthiness, where necessary, in providing Client with requested products and services;
(g) for internal investigation, compliance, audit, or security purposes including without limitation for crime detection, prevention and prosecution;
(h) to conduct research for internal marketing analysis and analysis of customer patterns and choices;
(i) to better manage Recipient’s business and relationship with Client;
(j) to respond to Client’s enquiries and to resolve any issues and disputes which may arise in connection with any dealings with Recipient;
(k) to protect or enforce Recipient’s rights under any policy which Recipient is a party to;
(l) to transfer or assign Recipient’s rights, interests and obligations under any policy entered into with Recipient;
(m) to comply with Recipient’s legal and regulatory obligations in the conduct of its business including to meet any disclosure requirements of any law binding upon Recipient;
(n) to contact Client and/or provide the Client with information regarding Recipient’s products, services, upcoming events, promotions, advertising, marketing and commercial materials which may be of interest to Client;
(o) for Recipient’s internal records management; or
(p) for any other purpose that is required or permitted by any laws, regulations and guidelines including the requirements of any governmental regulatory authorities.
3.1. Retentian Period of Personal Data is 10 (ten) years since date of submission by Client.
3.2. Recipient shall reserve the right to adjust the Retention Period of Personal Data based on applicable regulation in Republic of Indonesia.
4.1. Client’s Personal Data provided to Recipient is processed by entities (within or outside of Indonesia) within Recipient (including related companies, subsidiaries, holding companies, associated companies and outsourcing partners).
4.2. Client’s Personal Data may be disclosed or transferred to relevant third parties (within or outside of Indonesia) as required under law, pursuant to relevant contractual relationship (for example, where we appoint third party service providers) or for the Purposes (or purposes directly related to Purposes).
4.3. Client’s Personal Data may be disclosed to the following classes of third parties:
(a) third parties appointed by Recipient to provide services for and on Recipient’s behalf (such as financial institutions, auditors, lawyers, company secretaries, printing companies, information technology (IT), system software vendors, consultants, contractors, conference/training/event organser, other advisers, travel agencies and insurance companies);
(b) any financial institutions, merchants and credit card associations in connection with Client’s use of any credit or debit card in any transactions made with Recipient;
(c) law enforcement agencies including courts, tribunals or authorities, governmental having jurisdiction over Recipient;
(d) relevant governmental agencies, statutory authorities, management corporations, joint management bodies, industry regulators and local councils ; and
(e) any persons, authorities or regulators to whom Recipient is permitted or required to disclose to under the laws of any country.
5.1. Client have the right to access and correct its Personal Data held by Recipient (subject always to certain exemptions). Recipient wil make every reasonable endeavour to ensure Client’s Personal Data is accurate and up to date and therefore Client shall be solely responsible to notify any changes to the contact details in this Policy
5.2. Client shall reserve the right to request termination of processing, deleting or to destroy Personal data or to retract approval of Personal Data Processing by submitting request to firstname.lastname@example.org and attach declaration from court in territory of Republic of Indonesia (if requested based on applicable law in territory of the Republic of Indonesia).
5.3. Client agrees their rights shall not apply due to the following reasons :
(a) national security and defense purposes;
(b) legal enforcement purposes;
(c) public interest to support state administration;
(d) financial, monetary, payment system sector and financial system stability supervision ;
(e) aggregate data whose processing is used from statistic and scientific research purposes to support state administration;
5.4. Client agrees that execution of article 5.2 at any time shall result as follows :
(a) immediate termination of all ongoing and agreed services provided by Recipient;
(b) rendering payment made of any ongoing and agreed services deemed non refundable;
(c) Recipient shall reserve the right to claim for remaining outstanding fees for any ongoing and agreed services in the event that the payment method is made on installments ;
(d) Recipient shall reserve the right to claim compensation for any loss arising from immediate termination of all ongoing and agreed services provided by Recipient (if any).
6.1. Any notice or other document to be given under this Policy shall be in writing and shall be deemed to have been duly given if left at or sent by hand or by registered post, or by facsimile or such other electronic media which may from time to time be agreed by the parties to a party at the below addresses or facsimile numbers or such other address or facsimile number as one party may from time to time designate by written notice to the other.
If to Client:
Sent to email provided by Client
If to Recipient:
7.1. This Policy shall be governed by and construed and interpreted in accordance with laws of the Republic of Indonesia.
7.2. In the event of any difference or dispute controversy or claim arising between the Parties arising out of or in connection to any matter connected with this Policy, including the interpretation of any of the breach, termination or invalidity thereof (hereinafter referred to as the “Dispute”), terms and conditions and which cannot be settled amicably, the Parties shall use all reasonable endeavor to negotiate with a view to resolving the Dispute by means of transparent and open oral discussion, within themselves at good will of the business.
7.3. In the event the Parties are unable to resolve the Dispute in accordance with the above stated clause, either Party may give the other Party a notice that a Dispute has arisen (hereinafter referred to as the “Dispute Notice”). If the Parties are unable to resolve the Dispute within 30 (thirty) days of the Dispute Notice, the Parties shall be free to opt for arbitration in accordance with the provisions of Arbitration laws in Indonesia (hereinafter referred to as the “Arbitration Act”)
7.4. The arbitral panel shall consist of a sole arbitrator, mutually appointed by the Parties in accordance with the provisions of the Arbitration Act, Any arbitral award issued by such sole arbitrator shall be final and binding on the Parties. It is agreed and understood that the venue of the arbitration shall be in the office of Indonesian National Board of Arbitration (BANI) Jakarta and the language of the arbitration shall be Bahasa Indonesia. The procedural rules opted by the Parties will be BANI Rules. It is clarified that any awards whether interim or final, shall be made, and shall be deemed for all purposes to be made in Jakarta.
7.5. The Parties agree that the dispute resolution process provided herein shall be the sole remedy and the Parties shall not resort to court litigation in any matter whatsoever so long as the dispute resolution process is in motion.
7.6. The Parties agree that the dispute resolution process provided herein shall be the sole remedy and the Parties shall not resort to court litigation in any matter whatsoever so long as the dispute resolution process is in motion.
7.7. The parties shall agree to waive article 1266 and 1267 of Indonesian Civil Code concerning termination of policy.