C20 Visa Indonesia: Who It Is for and How It Works

The C20 visa in Indonesia is intended for skilled workers abroad  who need to enter the country to install or repair machinery purchased from overseas that cannot be serviced locally. In many industrial transactions, suppliers remain responsible for ensuring equipment functions correctly after delivery, which requires short on-site technical visits without establishing local employment. 

This visa framework allows installation or repair services to be carried out in Indonesia in accordance with immigration rules. This article explains what the C20 visa permits, its limits, and the practical conditions attached to its use. 

What the C20 Visa Indonesia is Used For 

The C20 visa is a single-entry visa issued to foreign nationals who enter Indonesia to perform installation or repair services for imported machinery. The visit must be directly linked to the equipment transaction and the supplier’s technical obligation, as defined in Indonesia’s visa classification under Immigration Ministerial Decree 2025 on Visa Classification. 

In practice, the visa applies where: 

• Machinery or equipment is imported into Indonesia 
• The foreign supplier must perform installation or repair 
• The technical service forms part of the purchase agreement 
• The visit is temporary and equipment-specific 

The technician remains associated with the overseas supplier rather than joining the Indonesian company’s workforce. An Indonesian sponsor submits the visa application and confirms that the designated technician will perform the work.

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Activities Allowed Under the C20 Visa 

A C20 visa holder may remain in Indonesia to complete an installation or repair assignment related to the imported machinery. During this visit, the holder may also: 

• Stay in Indonesia while completing the technical service 
• Travel within Indonesia during the visit period 
• Conduct tourism activities 
• Visit friends or family 

These activities are allowed as long as the primary purpose of entry remains the machinery-related technical service. 

Restrictions Under the C20 Visa 

The C20 visa does not permit participation in the Indonesian labor market or receipt of local compensation. The technical work must remain part of the supplier’s obligation related to the purchased equipment. C20 visa holders are not permitted to: 

• Sell goods or services in Indonesia 
• Receive wages, fees, or other compensation from an Indonesian individual or company 
• Perform work unrelated to the purchased machinery 
• Take on operational or employment roles in Indonesia 

If the assignment extends beyond installation or repair tied to the purchase, a different immigration status is required. 

Duration and Stay Period of the C20 Visa 

The C20 visa Indonesia provides an initial stay of up to 60 days from arrival. It may be extended up to 180 days if the technical assignment requires more time. 

• Initial stay up to 60 days from arrival 
• Extendable multiple times up to 180 days total 
• Extensions submitted online by the sponsor 
• Processed through the immigration e-visa system 

The visa itself is valid for entry within 90 days from issuance. The stay period begins only after entry into Indonesia. 

C20 Visa Sponsorship and Application Requirements 

An Indonesian sponsor must submit the C20 visa application and confirm that the installation or repair service must be performed by the foreign technician concerned. The sponsor is responsible for the application and any extensions. 

Sponsor Responsibilities 

To apply for this visa, the sponsor must: 

• Hold an active account in the immigration e-visa system 
• Submit the visa application for the foreign technician 
• Provide a request and a guarantee letter 
• Confirm the technical service requirements related to the machinery purchase 

Required Documents for the Foreign Technician 

The application must include electronic copies of: 

• Passport valid for at least 6 months 
• Recent color photograph 
• Bank statement (last 3 months) showing living funds 
• Sponsor request and guarantee letter 
• The technician must perform a statement confirming installation or repair 

The sponsor submits the application through the Indonesian immigration e-visa platform. 

Processing and Official Fees of the C20 Visa 

The C20 visa is subject to government immigration fees (PNBP) that are paid after the sponsor submits the application through the e-visa system. The billing code for payment is generated within the immigration platform once the application is accepted. 

Fee and Payment Structure 

The C20 visa involves: 

• Government visa issuance fee 
• Immigration verification fee 
• Payment through designated Indonesian banks 
• Billing code issued in the e-visa system 

Processing Time 

The C20 visa is issued after the sponsor submits the documents, they are verified, and payment is made through the immigration system. Processing typically takes about 5 working days. This timeframe applies to complete applications submitted by the sponsor. 

Additional Entry Conditions Under the C20 Visa 

Certain entry conditions apply before arrival. The visa must be used within its validity period and may require additional documents for specific travel document holders. 

Special Travel Document Holders 

Foreign nationals without a national passport (such as temporary or emergency travel documents) must provide: 

• Permission to re-enter the country where the visa was issued 
• Return or onward travel ticket 

Visa Validity Before Entry 

A C20 visa must be used within its entry validity: 

• Valid for entry within 90 days from issuance 
• Unused visas expire and require a new application 
• The stay period only begins after arrival in Indonesia 

Obtain the C20 Visa with InCorp 

The C20 visa Indonesia enables companies to bring foreign technicians into the country to install or repair imported machinery without establishing local employment. 

Companies may apply independently through the immigration e-visa system. The process still requires sponsor readiness, supporting documentation, and the correct positioning of the technical service basis. With this, InCorp Indonesia (an Ascentium Company) through comprehensive business services can support with: 

• Assessing whether the visit fits the C20 scope 
• Preparing and submitting the visa application 
• Managing extensions and immigration coordination 

You can apply directly, but structured support often simplifies the process, especially when technician visits are time-sensitive. Fill out the form below to start the C20 visa process.

Frequently Asked Questions