customer service outsourcing in indonesia

The Pros and Cons of Customer Service Outsourcing in Indonesia

  • InCorp Editorial Team
  • 3 February 2020
  • 4 minute reading time

Outsourcing your customer service to a competent service provider can help you keep up with your customers’ expectations.

You are building your business empire and setting the best goals for your company in Indonesia. One of the most important things you need to fulfill is to have an efficient customer service in place that satisfies your customers.

If customer service is not one of your fortes and you want to keep your costs low, you may want to think about customer service outsourcing in Indonesia.

In Indonesia, customer service is one of the most common and cost-effective business areas to outsource. This is because most companies do not have people who are highly-skilled and competitive enough to carry out this challenging task.

If you want to know customer service outsourcing is what you need for your business, let’s take a look at its pros and cons in this writing.

Customer Service Outsourcing: The Pros

For most organisations, the pros of customer service outsourcing outweigh their cons in Indonesia. Here are some of the benefits you can get with its implementation:

Create a Wider Audience Base

24/7 customer support is extremely common for businesses all around the world. However, it is hard to have in-house employees to do this as you need to spend a lot of money by hiring several trained employees to do so.

Customer service outsourcing can solve this problem with almost immediate implementation without having to go through all the training and setup.

So, you can reach more audience in a short period of time with your 24-hour support.

Save Money and Resources

Operating a call center internally can put a huge burden on your company’s finances. The investment capital includes labor costs, training expenses, initial setup cost and monthly overheads. These costs are almost non-existent if you outsource your customer service department.

A customer support service provider has everything you need in place.

Concentrate on Your Main Tasks

For many, customer service is their secondary task in addition to their primary task. So by having a third-party doing all the professional customer support for you, you can now fully focus on what is essential to grow your business.

Satisfy Your Customers

Great and professional customer service means immensely happy and satisfied customers. The 24/7 access to prompt assistance, multilingual support and friendly representatives brings the customer experience to a whole new level.

Customer Service Outsourcing: The Cons

Now, let’s move on to the potential disadvantages that customer service outsourcing could bring:

Lack of Communication among Departments

One of the elements which can help serve your customers better and improve your business is to collect the feedback from your customers.

The feedback has to be properly redirected for its better use but a remote customer service department may be difficult for this system setup.

Reduced Quality Control

When a customer service department runs remotely, it poses challenges for companies monitor this department properly, which means that the remote team may not follow your guideline 100% all the time.

Increased International Collaboration Challenges

The different laws across the globe can bring issues to your international business with remote customer support team.

Therefore, make sure that you engage a customer service outsourcing provider with the capacity to provide you with international legal consulting assistance as well.

How Cekindo can Assist

Do you want to increase your business profit? Are you able to keep up with growing customer emails and calls? Don’t risk losing business, outsource your customer service to Cekindo.

At Cekindo, we provide outsourcing support to help you maintain a high-standard customer service without investing heavily by building an in-house team from scratch.

Our customer service outsourcing team member is trained exclusively for your company.

Reach out to us to secure maximum profitability for your business without large overheads by filling in the form below.

Pandu Biasramadhan

Senior Consulting Manager at InCorp Indonesia

An expert for more than 10 years, Pandu Biasramadhan, has an extensive background in providing top-quality and comprehensive business solutions for enterprises in Indonesia and managing regional partnership channels across Southeast Asia.

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mark in Indonesia?

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