PSE Registration in Indonesia: Step-by-Step Support for Foreign Companies

Indonesia is a fast-growing digital market, but foreign platforms like SaaS providers, cloud services, and online marketplaces must now meet local rules to operate legally. The government requires all digital service providers to register under the PSE (Penyelenggara Sistem Elektronik) framework. 

Several platforms have already been blocked for non-compliance, causing user disruption and reputational harm. PSE registration is not just a legal requirement, but a crucial step for foreign digital platforms that want to maintain uninterrupted access and build and maintain user trust in Indonesia. 

Who is Required to Register as a PSE? 

Any foreign digital platform that provides services accessible to users in Indonesia must register as a PSE, regardless of whether it has a local office or infrastructure. 

According to Government Regulation No. 71/2019 and Ministerial Regulation No. 5/2020, a platform must register if it: 

• Offers electronic services used within Indonesia. 
• Collects or processes personal data of Indonesian users. 
• Enables online transactions or communications involving Indonesian users. 
• Provides content, applications, or cloud infrastructure accessed from Indonesia. 

This includes SaaS products, cloud hosting services, online marketplaces, fintech apps, streaming platforms, and content-sharing sites. 

No threshold exists for the number of users or transactions — even smaller platforms must register if they meet the criteria. Kominfo has also clarified that foreign platforms must comply, even if they operate from abroad without a legal entity in Indonesia. 

Non-compliance with PSE registration can lead to severe consequences, including being blocked or listed as non-compliant. This can affect your credibility and disrupt service continuity in the region. It’s crucial to understand and adhere to these regulations to avoid such risks.

Mandatory PSE Requirements for Foreign Platforms 

Once registered as a PSE, foreign digital platforms serving Indonesian users must fulfill several key obligations. These requirements ensure transparency, data protection, and alignment with national security standards. 

• PSE Registration via OSS System: Submit company and domain details through the Online Single Submission system. 
• Content Moderation and Takedown: Comply with takedown requests — within 24 hours (or 4 for urgent cases). 
• User Data Protection: Align with the Personal Data Protection Law (Law No. 27/2022). 
• System Security and Reporting: Ensure system stability and report incidents to Kominfo. 
• Annual Reporting and Updates: Update system data and submit regular compliance reports. 

These rules apply regardless of whether the platform is based in Indonesia. Failure to comply may result in blocking or losing access to the Indonesian market.

Consequences of Not Registering for PSE 

Foreign platforms that skip PSE registration face multiple risks in Indonesia, including: 

• Being blocked by Kominfo makes services inaccessible in Indonesia. 
• Losing user trust due to the public’s non-compliance status. 
• Legal issues, especially under data protection laws. 
• Missed business deals with local partners who require compliance. 

Avoiding registration can quickly lead to losing access and reputation in a growing digital market.

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Simplify PSE Compliance in Indonesia with InCorp 

Navigating Indonesia’s PSE regulations can be complex, especially for foreign digital platforms unfamiliar with local systems, documentation, and language requirements. 

InCorp Indonesia (an Ascentium Company) provides complete support for PSE registration, including: 

• Manage OSS registration and secure your TD-PSE.  
• Handling translations and regulatory submissions.  
• Keeping registrations updated with system changes.  
• Aligning PSE with data protection and other licenses.  

Fill out the form below to register smoothly, avoid penalties, and maintain secure, legal access to Indonesia’s digital economy.

Frequently Asked Questions